As concern over the environment grows, there has been a marked shift in public behaviour, as people from being consumers to becoming ethical brand citizens. Davina O'Donghue, Senior Research Director at RDSi looks at how brands can best respond to meet these developing needs.
First Direct and Nationwide top the UK’s first retail banking customer experience (CX) index published today by Kantar, the world’s leading data, insights and consulting firm.
A new, in-depth piece of research conducted amongst UK CIOs and senior IT professionals has revealed that the cybersecurity skills gap has reached a crisis point.
The UK Conservative party has come under criticism and received a warning from Twitter for misleading the public for renaming its social media account "factcheckUK" during the leaders' debate.
A UK report looking into Russian interference into the 2016 EU referendum will not be published until after the election, despite claims that it could be released before.
In a fresh push to boost the integrity of the platform, Facebook has shut down Iranian and Russian accounts running election misinformation networks. The change will affect both Facebook and Instagram, as the social media giant prepares for the lucrative US election campaign. Facebook is also increasing transparency of who advertises and what their messages are by changing how its ad library works. Democracy campaigners hope these changes in the US part of the platform will soon be echoed across Europe.
A leaked audio recording of Mark Zuckerberg reveals that the Facebook founder and CEO fears US presidential candidate Sen. Elizabeth Warren is an “existential” threat to his company.
The US military has apologised for sending a tweet that appeared to threaten people visiting Area 51 over the weekend after a Facebook event went viral.
Thomas Cook has ceased trading with immediate effect, as the package holiday giant succumbed to rising competition and consumers booking more online.
The UK Prime Minister has reportedly asked civil servants to collect "targeted and personalised" data on users of the government website, sparking an investigation from the UK communications watchdog.
UK organisations are not innovating fast enough, and business leaders cite public nervousness as their main barrier to adopting emerging tech, according to new research.
Monday is the best day for email open rates, while Saturday is the worst, according to a new in-depth report looking at email marketing across industry sectors.
Huawei’s next generation of smartphones will not be able to use Google apps and services under the current US trade ban, Google has said.
Mainstream TV channels could soon be allowed to show more adverts as part of government efforts to help them in their battle with online rivals.
Twitter is reportedly running ads from China's state-backed media outlet Xinhua attacking the Hong Kong protesters.
Developers in King's Cross have defended using facial recognition cameras across its 67-acre central London site, saying there are "sophisticated systems in place to protect" the public's privacy.
The NHS is planning to invest £250m in the creation of an AI lab to create better technologies and solutions for patients.
Artificial intelligence (AI) think tank Fountech.ai has commissioned an independent survey among more than 2,000 UK adults to uncover the nation’s sentiments towards AI technologies.
Influencer fraud, where influencers pay for fake followers or engagement, is costing brands more than a billion dollars a year, according to a new study.
Vodafone Business Ventures and Mencap are launching Connected Living, a scheme that aims to use internet of things (IoT) technology and connectivity to enhance the quality of life for people with a learning disability through bespoke software adapted to meet the unique needs of its users.