The Netflix effect: Majority of US now streaming ‘Over The Top’ content
There has been a massive consumer shift towards OTT video content consumption in the US, with 40% of OTT users have “paused to purchase” – pausing the streaming content they were watching to learn more or make a purchase from an ad, according to new research....Google takes on Amazon Web Services with ‘Cloud for Retail’ platform
Google has launched a new solution designed to help retailers deliver personalised recommendations, unite online with offline shopping experiences and AI analytics. The new platform was introduced under new CEO Thomas Kurian Wednesday at Google Cloud Next 2019 with...Ecommerce trends: Nearly 80% of people use shopping apps at home
People use ecommerce apps to increase the convenience and value of their shopping experience. Mass merchant (81%) and pure online retailer apps (77%) from stores like Target, WalMart, and Amazon are the most popular types of shopping apps, according to a new survey....The changing face of customer loyalty
Many brands take loyalty for granted; Dino Forte, CEO, Ventrica highlights the importance of delivering customer experience that meets the customer’s expectations, and due to this, argues that organisations need to make sure that measures are in place to ensure...Bensons for Beds and Harveys Furniture hires Upland Rant & Rave for ‘fast feedback’ customer service
UK retail group, Steinhoff is rolling out of Upland Rant & Rave fast feedback tech across Bensons for Beds and Harveys Furniture, as part of their improved CRM offering.
Top 20 ‘Superbrands’: Amazon gaining most relevance
Amazon is the brand Brits consider to be gaining the most relevance compared to the past, beating 1,595 other brands in the Superbrands ‘Relevancy Index’. The online giant pipped German discount grocer Aldi to top spot while its peer Lidl placed sixth. Macmillan...ASOS clamps down on ‘serial returners’ with new customer policy
Online retail giant Asos has changed its returns policy to tackle ‘serial returners’ threatening to investigate and “take action” if it notices any “unusual” return patterns. The fashion firm is lengthening the time allowed for returns of unwanted items, from 28 days...A third of the UK’s largest online retailers ignore customers during shipping
Only four of the UK’s 100 largest online retailers provide customers with personalised information about the status of their orders, with 27% not communicating with shoppers at all during the delivery period. These were some of the key findings of a recent in-depth...Top 5 ecommerce tips: How can retailers make the most of gifting occasions this Spring?
With Spring in the air, Kathy Allen, senior marketing strategist at e-commerce and digital marketing agency, Visualsoft has compiled five top tips for businesses on how they can capitalise on Easter 2019. Both Mother’s Day and Easter are key dates in the retail...Top B2B sales tips: Fixing the broken sales funnel
To fix the broken sales funnel, organisations clearly need to use to fresh, accurate and GDPR compliant data. But that is just the start: successful sales activity is underpinned by a scientific, structured and metrics driven approach that leverages multi-dimensional...UK consumer goods trends: Top 25 product breakthroughs
Mondelēz International, Jacob Douwe Egberts and General Mills are top FMCG product innovators in the UK, according to a new list released today by Nielsen.
Top 5 benefits of a cashless society for small businesses
What will payments look like in the future? As cash makes way for mobile wallets and cards, a new study looks at the key benefits of being a cashless society.
Verizon Media adds six native ad features for brands
Verizon Media is expanding its native ad capabilities with an advanced suite of features within its ‘Moments’ platform.
Retailers preparing for Brexit: rise in brands allowing shoppers to pay with international currency
There has been an increase in the number of major UK retailers offering the option to pay in international currency, largely seen as a reaction to Brexit-related uncertainty in the lead-up to 29th March.
What’s in store for retail in 2019? Top 5 Predictions
With shoppers becoming ever more demanding and retailers under pressure to deliver the seamless service experience consumers crave, Manhattan Associates, has identified five key themes it believes are set to dominate the retail agenda in 2019.
One vision: data science on retailers’ and consumers’ roadmaps
Robin Coles, Director at Inovretail looks at the challenge for traditional retailers keen to use data to transform their operations, and how conventional high street retailers, such as Marks and Spencer are saddled with unwieldy legacy systems and playing a desperate...Amazon named consumers’ favourite brand
Amazon has been named by consumers as their favourite brand, with retail stalwarts Marks & Spencer, John Lewis, Sainsbury’s and Tesco the others most mentioned, according to new research.
Becks offers free beer in pubs on Blue Monday
On Blue Monday, Brits will be able to redeem a free bottle of Beck’s Blue at their local pub as a treat on the gloomiest day of the year.
US court forces Domino’s Pizza to make app accessible to blind people
Domino’s Pizza must make its website and mobile app accessible to blind people using screen-reading software, after a court ruling in the US.
