The growing delivery experience gap: Retailers’ fulfilment offers fail to deliver
70% of consumers want more flexibility in fulfilment, yet just 4% of retailers offer changes to delivery after an order has been placed, according to new research.
Chinese shoppers buying more overseas (but overseas retailers not ready)
60% of Chinese consumers intend to shop more via cross-border ecommerce despite concern by 80% of overseas retailers that their online sales capabilities aren’t adequate to succeed in the country, new research reveals.
Free-Wifi glitches could cost retailers in-store conversions
While offering free Wifi in-store can offer additional conversion opportunities to retailers, failing to deliver a friction-free service could, in fact, result in poor customer experience and lost sales opportunities, according to new research.
Google debuts mobile wallet function with Urban Airship
Google has struck a partnership with Urban Airship, a digital growth company, to launch a mobile wallet function on Google Pay.
10 big trends from Google I/O: AI phone calls and Android IoT platform
Google’s annual developer conference this year showed how the internet giant sees AI as the future, from Gmail that writes itself to an Assistant that makes appointment – based phone calls for you. We look at ten of the biggest announcements from Google I/O 2018.
Walmart buys majority stake in India’s Flipkart for $16bn
Walmart is buying 77% stake of Flipkart, worth $16bn, eventually wanting the Indian online retail giant to become a publicly-listed subsidiary. The remainder of the business will be held by existing investors, including Flipkart’s co-founder Binny Bansal,...Fintech trends: Global bank name the tech they’ll invest in for 2018
The highest priority for global banks in 2018 is to enhance cyber and data security’ with digital transformation coming second, according to new research.
Global app trends: UK falls behind Germany for consumer app spend
Global consumer spend via app stores is expected to grow 30% to $81.7B in 2018 and climb to $156.5B by 2022, with China leading the way and the UK falling behind.
Third of digital marketers ‘losing sleep‘ over competition from Amazon
Over a third (32%) of digital marketers admit to losing sleep due to fears about how the competition from Amazon will impact their business over the next 18 months, according to a survey.
Brands tripling spend on Amazon ads to reach intent-driven shoppers
Brands are showing increasing interest in buying search ads on Amazon, with spend growing nearly 3 times between the 3rd quarter of 2017 and the first quarter of 2018, according to new research.
Online’s share of grocery sales growing at “pedestrian rate”
Despite the fact that sales of groceries are growing at a much quicker rate online than they are in stores, online remains a very small part of the UK grocery market, according to Nielsen retail data released today.
Amazon sales grow 43% as Prime members rise by 100m
Amazon has seen a huge 43% rise in first quarter sales to $51bn, as investors grow more confident about the ecommerce giant’s new businesses including subscription services, advertising and cloud computing.
AI, 5G and voice: technology experts predict the future of mobile (video)
While at this year’s Mobile World Congress, mobile network giffgaff spoke to technology experts from around the world about what they think the future of mobile usage will look like.
Global music streaming revenues overtake CDs for first time
Global streaming music revenues have overtaken income from the sale of traditional formats for the first time last year, as the booming popularity the service put an end to the era of the CD.
Amazon now delivers packages to car boots
Amazon has launched a new service that gives its couriers access to a person’s vehicle to leave package deliveries inside.
Payments trends: Top 10 cashless cities revealed
Just 10% of Brits are now likely to pay in cash, with London seeing the highest proportion of card transactions while Bristol is the contactless Capital, according to new research.
Snapchat debuts ‘shoppable AR’: Adidas and Coty first brands to sign up
Snapchat is combining augmented reality with e-commerce with a new ‘Shoppable AR’ feature.
‘Personalisation’ not a priority to consumers
Personalisation is way down on the list of things consumers care about when it comes to digital experiences, according to new research.
Ecommerce trends: Social media and visual content ‘to dominate online marketplaces’
Visual content in the shopping experience produces a 111% conversion lift and 180% revenue per visitor (RPV) lift for best-in-class brands and retailers, according to new research.
Shopping cart abandonment: a heart-breaking reality of today’s ecommerce industry
Shopping cart abandonment is major concern of most ecommerce business owners. This infographic showcases some real facts around shopping cart abandonment and some reasons and dos and don’ts to recover.
