Most consumers buy products they discover on retailers’ social media channels
Over two thirds (67%) of UK consumers go on to purchase products they discover on retailer’s social media channels, new research reveals.
Retailers need to invest in ‘visualisation’ technology to boost online sales
Almost half of shoppers would spend more online if they had access to technology that helped them to better visualise and understand how products work, without having to go in store to see them, according to new research.
‘On-the-go’ consumers driving sales of snacks across Europe
Demand for convenience and food and drink ‘on-the-go’ is helping to drive sales of snacking products, particularly crisps and salty snacks, across Europe.
UK health insurers in sick bay: digital marketing failing to track rising consumer interest
The UK health insurance sector is failing to implement effective digital marketing campaigns despite growing online interest from consumers, according to new research from marketing technology and data specialist CACI.
Discount dangers: 53% of retailers admit “always on” sales are damaging profits
As consumers admit they avoid stressful sales altogether, there’s ample opportunity for retailers to ditch excessive discounting and focus on a better customer experience instead.
Taking risks ‘key to retailers’ survival’- report
Retailers need to speed up the pace of innovation and think like technology companies in order to survive, according to a new report.
ASOS most visited ecommerce clothing site – but John Lewis is catching fast
Online fashion giant ASOS managed to hold pole position on the list of most-visited UK apparel ecommerce sites between August 2017 and February 2018, besting a number of high street retailers, according to new research.
Mobile user journey study: Product discovery a major barrier to sales
Weak mobile performance for brands was found to be directly linked to poor product discovery, rather than mobile payments, according to a new study looking into the mobile user journey.
Brits lead France and Germany for online grocery shopping
Although 53% of people in the UK are doing some or all their grocery shopping online, there’s a massive gap between what consumers want, and what retailers are offering, according to new research.
Wagamama creates first ‘walk out and pay’ app with Mastercard
Pan-Asian restaurant wagamama today launches wagamamago, an app that it describes as ‘Uber for diners’ allowing customers to walk in, order, eat and for the first time ever, simply go.
Instagram takes shopping service to UK
Instagram has launched its shopping service in the UK, letting retailers turn their posts on the social media site into sales.
Live chat and chatbots overtaking email for retail communication
There is a vast generational gap in how customers wish to communicate with brands and retailers, with millennials 20% less likely to contact a retailer via email than baby boomers, and are five times more likely to use live chat on a website, according to new research.
Google lets brands appear in “Where can I buy…? searches
Google has started allowing brands such as Walmart and Home Depot to pay to appear in the search results of common shopping phrases such “Where can I buy this?”, according to a news report.
Retailers are losing out on online sales through a lack of trust and reliability
Retailers need to do more to demonstrate their reliability and trustworthiness if they want to encourage more shoppers to spend larger amounts online, according to new research.
UK spending trends: Brexit keeps Brits indoors (but treats remain important)
Brits now feel worse about the UK economy than at any time since 2015 – and it’s changing their leisure and spending habits, according to new research.
The true impact Disney and 21st Century Fox merger [INFOGRAPHIC]
Disney’s acquisition of 21st Century Fox means that the House of Mouse now controls a huge amount of our most beloved films and television series. This infographic from ABC Finance looks at the implications for the massive media merger, including streaming.
Third of customers trust tech firms with their bank accounts
Just under a third of UK adults (30%) would be happy to sign over access to their financial data to trusted tech companies such as Apple, Google or third-party apps using such platforms, a study has revealed.
86% of UK shoppers will swap personal information for improved online customer experiences
Across the board, UK shoppers are coming to accept that personal information is worth swapping for improved shopping experiences, with 86% agreeing they would volunteer personal data for improved privacy, faster shipping and greater discounts and deals.
Fintech trends: Will bank tellers disappear within 10 years?
Financial sector leaders feel more positive than peers in other industries (89 percent) about tech change within their organisations, according to Fujitsu’s Tech in a Transforming Britain report.
70% of shoppers say lack of consistency lets down omnichannel CX
The omnichannel experience is failing to deliver with 70% of consumers saying that retailers are not providing a consistent level of service across their online and bricks and mortar operations according to a new report.
