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eBay ditches Paypal as preferred provider after 15 years

Feb 2, 2018 | E-commerce and E-retailing

PayPal shares have plunged after eBay split with the payment provider in favour of Adyen, ending a 15-year relationship.

Lidl launches wine chatbot ‘Margot’ on Facebook

Feb 1, 2018 | E-commerce and E-retailing, Social media

Lidl UK has launched an Artificial Intelligence Wine ChatBot called Margot, giving customers wine knowledge and recommendations via Facebook Messenger.

AI in ecommerce? Fashion consumers have mixed feelings

Jan 31, 2018 | E-commerce and E-retailing

Less than half of older shoppers compared to Generation Z are comfortable with Artificial Intelligence (AI) in the future, according to new research into online fashion buying.

The rise of ‘Dark UX’: Top brands accused of ‘tricking’ consumers into spending

Jan 30, 2018 | E-commerce and E-retailing, Regulation

Major retailers including Amazon, Boohoo and AO.com are using ‘Dark UX’ methods, in which website interfaces are deliberately designed to trick consumers into a bigger spend, according to a new report. In 2016, UK retailers took £25billion in sales over the Christmas...

The world’s affluent consumers: Two houses and two cars by 35

Jan 29, 2018 | E-commerce and E-retailing, Online advertising

Some of the most cash-rich segments of the global digital market are still most likely to be male (56%), but also surprisingly young at 25-34 (30%), married (65%) and with children (67%), according to new research.

Brits quit queues after 6 mins 46 seconds

Jan 26, 2018 | E-commerce and E-retailing

6 minutes and 46 seconds is the exact moment Brits will quit a queue, proving there is a limit to the nation’s willingness to wait in line, according to new research.

“Ghosting” customers costs retailers repeat sales

Jan 24, 2018 | E-commerce and E-retailing

UK consumers are 4 times less likely to repeat-purchase from retailers who ‘ghost’ them after a sale, according to new research.

Online retail shows signs of a maturing market with a tough 2018 to come

Jan 24, 2018 | E-commerce and E-retailing

UK online retail sales were up 12.1% on average year-on-year (YoY) in 2017, according to the latest figures from the IMRG Capgemini e-Retail Sales Index.

Video streaming trends: French say “non” to Netflix

Jan 24, 2018 | E-commerce and E-retailing, Online video

Netflix has yet to conquer the hearts and minds of the French, coming bottom of a 14-country survey into video streaming habits, according to new research.

Amazon Go finally opens to public: A supermarket with no checkouts

Jan 22, 2018 | E-commerce and E-retailing

Amazon has launched its first cashier-less grocery store, dubbed Amazon Go, after a year of tests.

Global Christmas shopping trends: UK and Germany lead way for speedy sites

Jan 22, 2018 | E-commerce and E-retailing, Germany

UK and Germany led the way during the holiday period, China and Australia clocked the slowest times, according to new research.

Average Brit spent £220 on online January sales already

Jan 18, 2018 | E-commerce and E-retailing

British consumers have already spent an average of £220 on online purchases in the January sales, with furniture, clothing, tech items and holiday deposits emerging as the biggest expenditures, according to new research.

Cryptocurrencies slump as Asia tightens regulations

Jan 18, 2018 | E-commerce and E-retailing, Regulation

Bitcoin’s price fell below $10,000 as a dramatic sell-off of all cryptocurrencies entered its second day, amid fears over tighter regulations in Asian markets.

Most Brits shun shopping with brands that fail to use imagery

Jan 16, 2018 | E-commerce and E-retailing

Over half of British consumers claim an image is more likely to grab their attention than a headline, according to new research.

Sainsbury’s uses voice response system to boost CRM

Jan 16, 2018 | E-commerce and E-retailing

Engage Hub has signed a contract with Sainsbury’s to roll out a new Interactive Voice Response (IVR) system across the retailer’s 600 superstores.

Gumtree ramps up safety features for sellers and buyers

Jan 12, 2018 | E-commerce and E-retailing, Regulation

Gumtree has introduced major updates to the sites Help Centre, improving the way that customers access safety advice and messaging.

Failed Christmas deliveries to cause £464.9m of returns in January

Jan 9, 2018 | E-commerce and E-retailing

Despite a record breaking number of online sales made during the 2017 festive season, orders that weren’t delivered on time over Christmas will continue to present a returns headache for retailers well into January, according to new research.

2018 trends: Consumers want improvement over digital innovation

Jan 9, 2018 | E-commerce and E-retailing

Most consumers are actually looking for brands and businesses to improve their current digital products and services already in use before jumping on the bandwagon with trends that are generating most buzz in the industry, according to new research.

Voice-controlled device use for online shopping ‘to triple in 2018’

Jan 8, 2018 | E-commerce and E-retailing, Search engine marketing

2% of all UK consumers are already using voice-controlled devices such as Google Home and Amazon Echo for online shopping, accounting for 20% of all device owners in the UK, according to new research.

Slow websites cause 47% of shoppers to abandon online baskets

Jan 8, 2018 | E-commerce and E-retailing

Speed of service remains a key consideration in driving omnichannel conversions, as connected consumers expect immediacy across their shopping encounters, according to a new report.

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