eBay ditches Paypal as preferred provider after 15 years
PayPal shares have plunged after eBay split with the payment provider in favour of Adyen, ending a 15-year relationship.
Lidl launches wine chatbot ‘Margot’ on Facebook
Lidl UK has launched an Artificial Intelligence Wine ChatBot called Margot, giving customers wine knowledge and recommendations via Facebook Messenger.
AI in ecommerce? Fashion consumers have mixed feelings
Less than half of older shoppers compared to Generation Z are comfortable with Artificial Intelligence (AI) in the future, according to new research into online fashion buying.
The rise of ‘Dark UX’: Top brands accused of ‘tricking’ consumers into spending
Major retailers including Amazon, Boohoo and AO.com are using ‘Dark UX’ methods, in which website interfaces are deliberately designed to trick consumers into a bigger spend, according to a new report. In 2016, UK retailers took £25billion in sales over the Christmas...The world’s affluent consumers: Two houses and two cars by 35
Some of the most cash-rich segments of the global digital market are still most likely to be male (56%), but also surprisingly young at 25-34 (30%), married (65%) and with children (67%), according to new research.
Brits quit queues after 6 mins 46 seconds
6 minutes and 46 seconds is the exact moment Brits will quit a queue, proving there is a limit to the nation’s willingness to wait in line, according to new research.
“Ghosting” customers costs retailers repeat sales
UK consumers are 4 times less likely to repeat-purchase from retailers who ‘ghost’ them after a sale, according to new research.
Online retail shows signs of a maturing market with a tough 2018 to come
UK online retail sales were up 12.1% on average year-on-year (YoY) in 2017, according to the latest figures from the IMRG Capgemini e-Retail Sales Index.
Video streaming trends: French say “non” to Netflix
Netflix has yet to conquer the hearts and minds of the French, coming bottom of a 14-country survey into video streaming habits, according to new research.
Amazon Go finally opens to public: A supermarket with no checkouts
Amazon has launched its first cashier-less grocery store, dubbed Amazon Go, after a year of tests.
Global Christmas shopping trends: UK and Germany lead way for speedy sites
UK and Germany led the way during the holiday period, China and Australia clocked the slowest times, according to new research.
Average Brit spent £220 on online January sales already
British consumers have already spent an average of £220 on online purchases in the January sales, with furniture, clothing, tech items and holiday deposits emerging as the biggest expenditures, according to new research.
Cryptocurrencies slump as Asia tightens regulations
Bitcoin’s price fell below $10,000 as a dramatic sell-off of all cryptocurrencies entered its second day, amid fears over tighter regulations in Asian markets.
Most Brits shun shopping with brands that fail to use imagery
Over half of British consumers claim an image is more likely to grab their attention than a headline, according to new research.
Sainsbury’s uses voice response system to boost CRM
Engage Hub has signed a contract with Sainsbury’s to roll out a new Interactive Voice Response (IVR) system across the retailer’s 600 superstores.
Gumtree ramps up safety features for sellers and buyers
Gumtree has introduced major updates to the sites Help Centre, improving the way that customers access safety advice and messaging.
Failed Christmas deliveries to cause £464.9m of returns in January
Despite a record breaking number of online sales made during the 2017 festive season, orders that weren’t delivered on time over Christmas will continue to present a returns headache for retailers well into January, according to new research.
2018 trends: Consumers want improvement over digital innovation
Most consumers are actually looking for brands and businesses to improve their current digital products and services already in use before jumping on the bandwagon with trends that are generating most buzz in the industry, according to new research.
Voice-controlled device use for online shopping ‘to triple in 2018’
2% of all UK consumers are already using voice-controlled devices such as Google Home and Amazon Echo for online shopping, accounting for 20% of all device owners in the UK, according to new research.
Slow websites cause 47% of shoppers to abandon online baskets
Speed of service remains a key consideration in driving omnichannel conversions, as connected consumers expect immediacy across their shopping encounters, according to a new report.
