Brits losing patience with social media customer service

UK consumers are at the tipping point of tolerance when it comes to being kept on hold, even more on social media channels than on the phone, according to new research. While many retailers have introduced more channels for customers to engage with their support teams...

Top 25 virals of 2016: Chewbacca, shoplifters and Periscope puddles

From Periscope puddles to Buster the Dog, 2016 was another big year for video viral marketing case studies. Virtual reality, live video and uplifting tales of unity were key themes this year. To round off the year, our team has assembled our 25 favourite virals from...

Snapchat “secretly” files for $25bn IPO

Messaging app Snapchat has filed for an initial public offering that could value the company at around $25 billion, according to a news report. Snap, the company behind the popular social media platform Snapchat is reported to have “confidentially” filed for a float...

Starbucks crowd-sources Christmas cup design

Starbucks has revealed its holiday coffee cups for this year, showing 10 different designs from customers around the world, selected from an Instagram contest. The winning designs were chosen in an Instagram contest, with 1,200 submissions from 13 countries. The...