KLM engages Chinese customers on WeChat

KLM Royal Dutch Airlines has launched a customer service channel on Chinese social network WeChat via Salesforce Service Cloud, in partnership with Nexmo. Via Nexmo’s Chat App API KLM can process and handle user inquiries from Chinese customers on WeChat more...

Twitter cuts 8% of global workforce

Twitter is cutting more than 300 jobs, or roughly 8% of the company’s global workforce, as reinstalled CEO Jack Dorsey looks to boost the social netowrk’s fortunes after nearly a decade of financial losses. In a letter to employees, Dorsey said a more...