Telecoms firm Personal Argentina was the top brand on Facebook in terms of answered questions minus unanswered questions, according to a new report and infographic from Socialbakers. According to the data, the telecommunications industry received the most customer-service questions via Facebook in the third quarter of 2013, while the finance industry is the most responsive. […]
Telecoms firm Personal Argentina was the top brand on Facebook in terms of answered questions minus unanswered questions, according to a new report and infographic from Socialbakers.
According to the data, the telecommunications industry received the most customer-service questions via Facebook in the third quarter of 2013, while the finance industry is the most responsive.
Socialbakers also found that 10 percent of brands are handling the bulk of customer-service questions on Facebook (85 percent) and Twitter (89 percent).
For more details, view the infographic below:
View larger image here
Source: www.socialbakers.com
