Floral provider, 1-800-Flowers.com is using tech and other innovations to make it easier than ever to win hearts on Valentine’s Day, including AI-powered gift concierge and voice shopping.
“We are committed to delivering an exceptional shopping experience this Valentine’s Day, with innovation in the way customers can interact with us, exclusive deals providing great value and a beautiful new collection of truly original arrangements,” said Tom Hartnett, President, 1-800-Flowers.com. “Backed by a caring team obsessed with service, we are ready to make it easy for gift-givers to deliver a smile and go ‘beyond the wow’ in the weeks ahead.”
Mobile shoppers can order from 1-800-Flowers.com via chat or voice across a variety of platforms.
For example, customers can easily order popular floral arrangements on Google Assistant-enabled Android devices and iPhones (“Hey Google, talk to 1-800-Flowers”) for delivery nationwide. They can also use Google Assistant to shop selections from the brand’s “Fresh from the Farm™” collection on Google Express (“Buy roses”).
1-800-Flowers.com is launching an enhanced voice-enabled Alexa skill with “one-shot intent” for more streamlined dialog (“Alexa, ask 1-800-Flowers to send my wife roses”).
Gift-givers can also make purchases via the Facebook Messenger chat bot, plus connect with the 1-800-Flowers.com customer care team for quick assistance regarding order inquiries.
The 1-800-Flowers.com online gift concierge, Gwyn, powered by IBM Watson, has been honing her skills to help provide thoughtful gift suggestions to customers this Valentine’s Day. She creates an intuitive shopping experience for customers, by asking contextually relevant questions, then builds up a detailed understanding of what the gift-giver is looking for and provides the best options in real time.
