There’s no ‘third time lucky’ for brands failing at customer experience, with two in five consumers (39%) would consider switching to another retailer after two bad experiences with a brand.
Customers hate being ‘catfished’ by companies and a massive 80% of consumers admit a consistent post-purchase experience is fundamental to their desire to repeat-purchase, according to new research.
Instagram has launched an in-app checkout feature for a limited number of brands, making it possible for users to purchase products without leaving the app.
Skoda is testing a new scheme that lets users choose their car as a delivery address when they shop online, avoiding the hassle of having to wait in for parcels.
Ride-hailing firm Uber is planning to kick off its initial public offering in April, following smaller rival Lyft.
Amazon will close all its retail pop-up stores by the end of April, but will also open dozens of new grocery outlets, a precursor to moves which could see it build as many as 3,000 Amazon Go outlets, the company announced.
Major FMCG brands Weetabix and HiPP Organic have signed up to ecommerce analytics provider e.fundamentals to help drive sales of their products through retailers’ websites.
Kantar has launched a new platform that lets brands buy custom surveys and market research.
Pinterest is introducing new tools and features to help Pinners find the best products and services for their unique tastes and preferences.
Spotify has launched in India after a years delay over legal issues.
Marks & Spencer is in talks with Ocado over the launch of a food delivery service, in a move that suggests Waitrose could be parting company with the online shopping delivery firm.
People now expect their ability to pay to match that same “always on” mindset, according to social media conversations identified in the 2019 edition of the Mastercard Digital Payments Study.
QVC UK is introducing social commerce to create a discovery-led shopping experience.
Brits shopped in bed, splurging on escapes, takeaways, and regrettable fashion purchases, according to new research.
Procter & Gamble was the UK’s biggest spender in traditional advertising in 2018, reveals Nielsen data released today. Sky overtook the consumer goods corporation in 2017, but now comes in at second place.
Geo-marketing, voice ordering and direct to consumer selling are among some key trends for FMCG brands this year, according to new research.
FMCG giant Unilever has bought UK healthy snacks firm Graze for a reported value of £150m.
Six leading hotel booking sites have all agreed to make changes to their websites after an investigation uncovered ‘misleading’ sales tactics designed to boost bookings.
Amazon and Etsy rank among the biggest ecommerce winners in Google search in the US, while established US brands face competition in organic search from Alibaba-owned AliExpress which creeps in at No.10, according to a new study.
Amazon has launched its own six-wheeled delivery robot, called ‘Scout’, to take parcels straight to doorsteps in America.
