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Customer experience trends: No ‘third time lucky’ for brands

Mar 28, 2019 | E-commerce and E-retailing

There’s no ‘third time lucky’ for brands failing at customer experience, with two in five consumers (39%) would consider switching to another retailer after two bad experiences with a brand.

Consumers want delivery updates from the brands and retailers they shop with – not third-parties

Mar 27, 2019 | E-commerce and E-retailing

Customers hate being ‘catfished’ by companies and a massive 80% of consumers admit a consistent post-purchase experience is fundamental to their desire to repeat-purchase, according to new research.

Instagram debuts in-app shopping feature

Mar 25, 2019 | E-commerce and E-retailing, Social media

Instagram has launched an in-app checkout feature for a limited number of brands, making it possible for users to purchase products without leaving the app.

Skoda app lets couriers deliver shopping to car boots

Mar 22, 2019 | E-commerce and E-retailing, Mobile

Skoda is testing a new scheme that lets users choose their car as a delivery address when they shop online, avoiding the hassle of having to wait in for parcels.

Uber plans ‘$120bn’ IPO next month following rival Lyft

Mar 18, 2019 | E-commerce and E-retailing, Mobile

Ride-hailing firm Uber is planning to kick off its initial public offering in April, following smaller rival Lyft.

Amazon closes all pop up shops ahead of major supermarket rollout

Mar 8, 2019 | E-commerce and E-retailing

Amazon will close all its retail pop-up stores by the end of April, but will also open dozens of new grocery outlets, a precursor to moves which could see it build as many as 3,000 Amazon Go outlets, the company announced.

Ecommerce analytics: Weetabix and HiPP sign up to e.fundamentals

Mar 7, 2019 | Digital marketing skills, E-commerce and E-retailing

Major FMCG brands Weetabix and HiPP Organic have signed up to ecommerce analytics provider e.fundamentals to help drive sales of their products through retailers’ websites.

Kantar Marketplace goes live: Online store for customised market research

Mar 6, 2019 | E-commerce and E-retailing

Kantar has launched a new platform that lets brands buy custom surveys and market research.

Pinterest launches ‘Catalogs’ and extra shopping ad inventory

Mar 4, 2019 | E-commerce and E-retailing, Social media

Pinterest is introducing new tools and features to help Pinners find the best products and services for their unique tastes and preferences.

Spotify finally comes to India after legal battle

Feb 28, 2019 | E-commerce and E-retailing, India, Online advertising, Online video

Spotify has launched in India after a years delay over legal issues.

Move over Waitrose? M&S in talks to buy Ocado

Feb 26, 2019 | E-commerce and E-retailing

Marks & Spencer is in talks with Ocado over the launch of a food delivery service, in a move that suggests Waitrose could be parting company with the online shopping delivery firm.

New technologies and biometrics drive conversations on payments

Feb 26, 2019 | E-commerce and E-retailing

People now expect their ability to pay to match that same “always on” mindset, according to social media conversations identified in the 2019 edition of the Mastercard Digital Payments Study.

QVC UK debuts social commerce platform with Curalate

Feb 26, 2019 | E-commerce and E-retailing, Mobile, Social media

QVC UK is introducing social commerce to create a discovery-led shopping experience.

Over half of Brits shop online whilst watching TV

Feb 26, 2019 | E-commerce and E-retailing

Brits shopped in bed, splurging on escapes, takeaways, and regrettable fashion purchases, according to new research.

Procter & Gamble becomes UK’s largest ad spender

Feb 13, 2019 | CPG, E-commerce and E-retailing, FMCG digital marketing food and beverages, Online advertising, Online video

Procter & Gamble was the UK’s biggest spender in traditional advertising in 2018, reveals Nielsen data released today. Sky overtook the consumer goods corporation in 2017, but now comes in at second place.

8 trends in FMCG e-commerce: potential growth opportunities for retailers and manufacturers

Feb 13, 2019 | CPG, E-commerce and E-retailing

Geo-marketing, voice ordering and direct to consumer selling are among some key trends for FMCG brands this year, according to new research.

Unilever buys healthy snack brand Graze

Feb 7, 2019 | CPG, E-commerce and E-retailing, FMCG digital marketing food and beverages, Unilever - Research, tips and news for marketers

FMCG giant Unilever has bought UK healthy snacks firm Graze for a reported value of £150m.

Top hotel booking sites halt ‘misleading’ tactics and hidden charges after investigation

Feb 7, 2019 | E-commerce and E-retailing, Regulation

Six leading hotel booking sites have all agreed to make changes to their websites after an investigation uncovered ‘misleading’ sales tactics designed to boost bookings.

Google shopping search trends: Amazon and Etsy big winners in US

Feb 4, 2019 | E-commerce and E-retailing, Search engine marketing

Amazon and Etsy rank among the biggest ecommerce winners in Google search in the US, while established US brands face competition in organic search from Alibaba-owned AliExpress which creeps in at No.10, according to a new study.

Amazon’s cute new robot ‘Scout’ delivers parcels on its own

Jan 28, 2019 | E-commerce and E-retailing

Amazon has launched its own six-wheeled delivery robot, called ‘Scout’, to take parcels straight to doorsteps in America.

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