Chatbots “could save billions” for UK industries

Chatbots could save businesses billions of pounds, with banks and healthcare gaining the biggest cost savings. The report, from Juniper Research predict forecasts that chatbots will be responsible for cost savings of over $8 billion per annum by 2022, up from $20...

Marketers “feel the need to hoard customer data”

Nearly 9 out of 10 (86%) UK and US marketers believe that for maximum success they need to collect as much information as possible on their customers. This is despite the fast approaching General Data Protection Regulation (GDPR), which encourages marketers to...