Yorkshire Tea has shown it’s support for the Black Lives Matter movement by telling a right-wing YouTuber ‘please don’t buy our tea again’, resulting in much support and controversy amid global protests over racial discrimination.
Delivery costs, returns, and frictionless payment and data-capture processes are the critical touchpoints for retailers to finetune to provide an excellent customer experience (CX) online, according to a new report.
Online retail sales growth was up an astonishing +32.7% in May, the highest annual result since March 2008, according to new data research.
Women are demanding greater transparency when it comes to the labelling of ‘clean beauty’ products, according to new data.
Europe’s largest wholesale distributor of professional hair and beauty products, Pro-Duo, has partnered with digital commerce agency, Astound Commerce UK (ACUK), to upgrade its French and German ecommerce sites.
The pub and nights out with friends currently top the list of most anticipated events when the lockdown lifts, followed by live events and beauty therapy, according to new research.
Nearly half (45%) of UK adults plan to buy from certain brands and retailers less in the future specifically because of how those companies have responded to the current pandemic, with Sports Direct and Wetherspoons suffering as Tesco grows in favourability, according to new research.
Nearly half of all ecommerce-related searches on Google never result in consumers clicking through to a retail or other website according to a new study.
The world’s biggest health crisis, became the world’s biggest economic crisis. Along the way many organisations changed the way they work. Internally they rapidly developed ways to support their staff, and externally they found new ways to help customers – often through radical changes to eiter what they normally offered or how they offered it.
From beer brands making hand sanitiser to scuba diving equipment makers donating breathing equipment to hospitals, we look at some key brands reworking their resources to do their bit to fight the COVID-19 pandemic.
A quarter of all global consumers have delayed the purchase of luxury items due to the COVID-19 pandemic, according to new research.
Ecommerce spending as a proportion of all retail sales reached a record high for the second month running in the UK in April, at 30.7%, as locked-down Brits shift their spend online.
Facebook and Instagram have launched a new ecommerce platform, letting people set up a single online store to sell products, with no fee.
The online retail sector as a whole saw a sustained revenue increase in April, remaining at between 60% and 70% higher than it was at the beginning of March, according to new data.
Aldi has announced the trial of a partnership with Deliveroo, to offer home delivery of its goods in Nottingham.
Local community based online forum Nextdoor and Barclays have formed a new partnership to connect people with local businesses.
Family-run food services business, Dunster’s Farm, was quick to jump to the aid of struggling consumers following the lockdown announcement, overhauling and converting its b2b food services business into a consumer food-to-door delivery service in just 14 days.
The demand for loungewear and casual wear has skyrocketed during the lockdown and many brands who have highlighted work from home and lockdown friendly products are reaping the rewards, according to new data.
